Answers Before You Ask
Coverage, customs, tracking, and transit timelines — the questions procurement teams ask before onboarding a carrier, answered directly.
What does your freight coverage include?
Is cargo insured during transit?
Which trade lanes do you operate on?
Do you handle hazardous materials?
All shipments are covered under our standard cargo liability policy. Full all-risk marine insurance is available on request for high-value or sensitive freight.
We operate across North America, Europe, Asia-Pacific, and the Middle East. Contact our operations team for specific corridor availability and frequency.
We carry IATA and IMDG-classified hazardous goods with compliant packaging, labeling, and documentation. Notify us at booking so we can assign a certified handler.
What paperwork do you handle?
Do you manage customs clearance?
What documents are required at origin?
Can you handle split-country shipments?
Yes. Our licensed customs brokers handle import and export declarations, tariff classification, and duty calculations for all standard commercial shipments.
Standard requirements are a commercial invoice, packing list, and bill of lading. Certificates of origin and phytosanitary documents apply to specific commodities and destinations.
We coordinate multi-leg shipments across different regulatory zones, managing each border crossing with local compliance documentation and bonded transport where required.
End-to-end visibility on every shipment
How do I track my shipment?
What are typical transit times?
What happens if there is a delay?
Every shipment receives a unique tracking reference at collection. You receive status updates at each milestone — origin departure, port of loading, customs clearance, and final delivery.
Ocean freight runs 14–35 days depending on origin and destination. Air freight delivers in 3–7 days. Road freight across Europe and North America is typically 2–10 days.
You are notified immediately with a revised ETA and the reason documented in writing. Our operations team manages downstream adjustments and keeps your receiving team informed.
Still have a question?
Our operations team responds to all inquiries within one business day. Send your question directly — no automated queue, no holding pattern.